Returns & Exchanges

Due to the perishable nature of our artisanal chocolate collections, we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.

1

Inspect Your Order

Please examine your chocolate confections immediately upon arrival to ensure they have not been affected by temperature or transit damage.

2

Document Issues

If you notice any quality concerns, take clear photographs of the product and the shipping packaging as evidence for our quality assurance team.

3

Contact Customer Support

Email our team within 48 hours of delivery with your order number and the photos of the damaged items to initiate a claim.

4

Resolution Process

Once reviewed, we will process a replacement shipment or issue a digital gift card for the value of the affected items.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing